Bernie’s Best Return Policy

Our return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your order of Bernie’s Best, you can return it within 365 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.

Bernie’s Best does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Bernie’s Best does not take title to the refunded item.

How to Request a Return

You may contact us using any of the following options:

  • by phone: (800) 659-3795
  • by email:
  • by live chat: visit and click the chat icon in the lower right corner
  • or by using the request form displayed below

Additional Return Options

  • Try Another Product: Dogs are unique and may not prefer the first product you try. You may request a return in exchange for a different Bernie’s Best product at no additional charge.
  • Try Another Flavor: Picking the flavor that will be your dog’s favorite can be tricky. If the product you ordered is available in alternate flavors, you may request a return in exchange for the product in any other flavor at no additional charge.


Refund Request Form